Employee Resources and Support

Employee Resources

• UKG
• Relias
• OMC Employee HOPE Program
• Mission Moment Recognition Program
• Outlook 365 (OMC Email)

QAPI (Quality Assurance Performance Improvement)

Every employee of The Ohio Masonic Communities is responsible for QAPI. It’s your proactivity, empathy, and accountability that create safe, high-quality, and person-centered environments and services.

6 Elements of an Effective QAPI Program

QAPI is a data-driven, proactive approach to improving the quality of life, care, and services. It identifies areas for improvement, addresses gaps in systems, develops and implements an improvement plan, and continually monitors its effectiveness. There are 6 elements of an effective QAPI program.

1. Design and Scope: Addressing all systems of care and management, including quality of life, clinical care, and resident choice.
2. Governance and Leadership: The administration develops a culture of support and leadership for QAPI efforts and dedicates the resources needed for an effective program.
3. Feedback, Data Systems, and Monitoring: Systems are put in place to monitor care and services and track, investigate, and monitor adverse events, and use action plans to prevent recurrences.
4. Performance Improvement Projects (PIPs): A PIP is a concentrated effort on a particular problem. PIPs are conducted to examine and improve care in areas that need attention.
5. Systematic Analysis and Systematic Action: The facility uses Root Cause Analysis, a systematic, thorough, highly organized/structured approach to identify problems and make positive changes. The focus is continual learning and improvement.
6. QAPI items being identified and followed at each campus for 2026:
   • SMC: New Construction and staffing
   • WRMC: Dementia Programming and staffing
   • BMC: Dementia Programming and staffing