Accomplishing Superior Service Is No Easy Feat

The Ohio Masonic Communities (OMC) are proud to announce that all three communities, Browning Masonic Community, Springfield Masonic Community, and Western Reserve Masonic Community are winners of the prestigious Pinnacle Customer Experience Awards.  These awards are presented by Pinnacle Quality Insight, which is a nationally recognized customer satisfaction firm.

Our Community Members Determine Our Success

What makes these awards so special is that the residents and their families determine our success. Throughout the year, residents and their families are contacted and asked to complete a survey. The survey includes questions with a numeric value as well as a detailed comments section. The interview process is handled differently than you might expect. Instead of administering paper surveys, Pinnacle Quality Insight makes personal phone calls to interview each resident or family member to gather the information.

Ranking Among the top 15% of Care Providers Nationally

To receive the Pinnacle Customer Experience Award, you must consistently rank among the top 15% of care providers nationally. This reflects The Ohio Masonic Communities strong dedication to continuous improvement and exceptional care, securing their position among the top care providers nationwide. Over 150,000 interviews are conducted every year by Pinnacle Quality Insights at 2,700 locations across the country.

These surveys allow us to celebrate the areas in which we are doing well and respond quickly to any areas of opportunity.  Our mission is to be a trusted partner to help our communities thrive. Scott Buchanan, CEO, The Ohio Masonic Communities shared, “I am very proud of our team. As we constantly strive to be the organization of choice, our amazing employees are focused on the wants and needs of those we serve.  This philosophy builds trust with our residents and their families and gives them confidence that we will ensure everyone is living their best lives.  As an organization of choice, we make the greater communities we serve stronger.”

The topics in the surveys include:

Overall Satisfaction             Cleanliness                Quality of Food

Nursing Care                         Individual Needs       Response to Problems

Dining Service                       Laundry Service        Communication from Facility

Treatment/Dignity/Respect                                     Recommend Facility to Others

A Big Thank You to Everyone

We want to thank all our residents and their families for taking the time to participate in the surveys and helping us to achieve the Pinnacle Quality Customer Experience Award. It’s an honor to serve our residents and communities every day.

For 5 star senior living services, The Ohio Masonic Communities is your go to resource. With three locations in Springfield, Waterville, and Medina, OH, their senior living communities offer 24/7 care and support for independent living, assisted living, and memory care. If you and your loved one are interested in senior living, schedule a tour at one of the scenic and beautiful communities. Call (877) 881-1623 today to learn more about their great senior living options.