Every year, Pinnacle Quality Insight awards clients who have excelled at providing a superior customer experience for their patients/residents. Receiving a Customer Experience Award is no small feat. Out of the 2,700 care providers and the 150,000 customer interviews that are conducted each year, only those that are the 85th percentile or higher receive this award.
Scores in core areas are based on a rating scale of 0-5 or are represented by a percentage of respondents in a particular core area.
Resident Satisfaction Rate
percentage that rated
Recommend to Others as a 4 or 5
94.6%
92.5% National Average
Safety & Security Score: 4.84*
* Compared to the national average of 4.64 over a 12-month period
Cleanliness Score: 4.76*
* Compared to the national average of 4.66 over a 12-month period
Communication Score: 4.63*
* Compared to the national average of 4.47 over a 12-month period
Recommend to Others Score: 4.79*
* Compared to the national average of 4.65 over a 12-month period
Responsible Party Satisfaction Rate
percentage that rated
Recommend to Others as a 4 or 5
93.1%
89.2% National Average
Safety & Security Score: 4.75*
* Compared to the national average of 4.65 over a 12-month period
Cleanliness Score: 4.68*
* Compared to the national average of 4.60 over a 12-month period
Communication Score: 4.55*
* Compared to the national average of 4.30 over a 12-month period
Recommend to Others Score: 4.64*
* Compared to the national average of 4.50 over a 12-month period