Accomplishing Superior Service Is No Easy Feat
The Ohio Masonic Communities (OMC) proudly announces that all three communities—Browning Masonic Community, Springfield Masonic Community, and Western Reserve Masonic Community—have earned the prestigious Pinnacle Customer Experience Award. Pinnacle Quality Insight, a nationally recognized customer satisfaction firm, presents these awards.
Our Community Members Determine Our Success
What makes these awards especially meaningful is that residents and their families determine our success. Throughout the year, residents and their families participate in surveys that include both numeric ratings and detailed comments.
Pinnacle Quality Insight conducts the interview process in a unique way. Their team personally calls each resident or family member to gather feedback and ensure every voice is heard.
Ranking Among the top 15% of Care Providers Nationally
To receive the Pinnacle Customer Experience Award, you must consistently rank among the top 15% of care providers nationally. The Ohio Masonic Communities strong dedication to continuous improvement and exceptional care secures their position among the top care providers nationwide. Over 150,000 interviews are conducted every year by Pinnacle Quality Insights at 2,700 locations across the country.
These surveys allow us to celebrate and respond quickly to any areas of opportunity. Our mission is to be a trusted partner to help our communities thrive. Scott Buchanan, CEO, The Ohio Masonic Communities shared, “I am very proud of our team. As we constantly strive to be the organization of choice, our amazing employees are focused on the wants and needs of those we serve. This philosophy builds trust with our residents and their families and gives them confidence that we will ensure everyone is living their best lives. As an organization of choice, we make the greater communities we serve stronger.”
The topics in the surveys include:
Overall Satisfaction Cleanliness Quality of Food
Nursing Care Individual Needs Response to Problems
Dining Service Laundry Service Communication from Facility
Treatment/Dignity/Respect Recommend Facility to Others
A Big Thank You to Everyone
We want to thank all our residents and their families for taking the time to participate in the surveys and helping us to achieve the Pinnacle Quality Customer Experience Award. It’s an honor to serve our residents and communities every day.
For five-star senior living services, The Ohio Masonic Communities is your go to resource. With three locations in Springfield, Waterville, and Medina, OH, our senior living communities offer 24/7 care and support for independent living, assisted living, and memory care. If you and your loved one are interested in senior living, schedule a tour at one of the scenic and beautiful communities. Call (877) 881-1623 today to learn more about their great senior living options.